Kitchen Merchant

Kitchen tools, cookware and supplies!

Shipping Policy

Shipping Policy

ALL ITEMS ARE SUBJECT TO AVAILABILITY

Our products are drop shipped directly from items supplier and the product may and may not be available, it maybe out of stock and/or  back ordered. 

  • If the item is out of stock and discontinued, I will let you know and issue a refund. 
  • If the item is back ordered, I will contact you with a restock date and you may choose to cancel the order or wait for it to be back in stock. 

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

If you require faster shipping method, please contact me and I can give you the shipping costs and payment arrangements.

Shipping rates & delivery estimates

Small and lighter items will be shipped via USPS (either First Class or Priority Mail) and most delivery time is 2 to 3 business days.

Bigger and heavier items will be shipped via FEDEX Home Delivery and delivery time is 4  to 5 business days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Kitchen Merchant is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kitchen Merchant is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact me.

Please save all packaging materials and damaged goods.

International Shipping Policy

We currently only ship to the following countries: United States, Canada, Australia, New Zealand, Ireland, Puerto Rico, United Kingdom and US Virgin Islands.

No FREE Shipping to international countries. Actual shipping costs apply.

 

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